Tuesday, April 26, 2011

Childhood Memory Ruined

Let me preface this by saying....this is not my normal post, but I am so passionate about this, I had to post it! Thanks for enduring!

This morning I had to stop and pick up fresh fruit from the grocery for the office.  As I was walking in, I passed a table full of marked down Easter items.  On this table were 2 boxes of Russell Stover's Easter candy, which included one of my VERY FAVORITE, candies of all times.

The Russell Stover's Coconut Nest
 HALLELUJAH

There is a GOD...Coconut Nest at 50% off and there were 9 of them.  I bought every one! And continued to dig to make sure I had ALL of them. These little delights are a very fond childhood memory for me. Every year, I would find several of these little delectable delights in my Easter Basket (Thank you MOM!)  Well....I am a little older now and I no longer get an Easter basket, but I usually will buy myself at least one of these around this time of year.  This year....I got 9, and not only did I get 9, but I got 9 at 50% off!  Did I mention I got 9 of them?  Enough to last at least almost a week! I was SO excited!  I continued on to purchase the fruit that I had gone in there for in the first place, but the only thing on my mind was sinking me teeth into one of those yummy little nests!

I got in my car....opened my bag, pulled out one of my nests and then looked at the clock.  It was only 9:00am!  I thought for a brief moment maybe I should wait until later.  Then I said..."no way"!  I studied the package for a moment (I did not do this when I was frantically trying to hoard all of these for myself in the store) and realized they had changed them.  I didn't see the jelly beans in the picture.
 "Oh well" I said, I don't like them any way.  I usually pulled them off and pitch them in the trash.  However, I was beginning to feel a little cheated.  How can you have a "nest" without "eggs"? I continued to open my nest and then....the choir of angels I once heard.... suddenly stopped singing!  Not only were there no jelly beans aka eggs, but my chocolate nest was more like a hocky puck!  What had Russell Stover's done?
Well....I did eat the nest, but I have to say, they taste nothing like the old ones!  And once being so excited that I had purchased 9 of these....I began to wonder if I could take them back!

Thanks for ruining my childhood memory Russell Stover's!  If you care even a little about your customers you will ditch the hockey puck and bring back the NEST!  Quit trying to be cheap....it's not working!

Update: Apparently...I am not the only one that feels this way!  According to this link  (http://www.facebook.com/#!/group.php?gid=117183871632005) they brought back the old ones....could have fooled me!  I wrote to RS on the contact section of their website.  We will see if they respond! 

Russell Stover's Response! 
 Dear Ms. Beadle:
 
Thank you for recently contacting us.  It is always a pleasure to hear from our customers 
whether it is to praise or in offering their comments and/or suggestions. We constantly ask our 
consumers how we can improve our products.  On occasion, a change is amde that not all our 
consumers are happy with. We offered 2 oz. Chocolate Coconut Nests with Jelly Beans on our 
website and at Russell Stover Retail Stores only.
 
Thank you again for contacting us, and we hope you continue to enjoy our candies.  
Future purchases can also be made through our Mail Order Department.  
Just call our toll-free number, 1-800-477-8683, and someone will be pleased to assist you or 
visit our website at www.russellstover.com.  Order now and receive free standard shipping with 
your purchase of $25.00 or more.  This offer applies to online and mail order purchases only.
 
Russell Stover Candies Consumer Service
800-777-4028
My comment:

That's just peachy!  We have no Russell Stover Stores here in Indy, I don't want to pay shipping 
and I don't need $25.00 worth of chocolate so FREE shipping won't do me any good! Thanks for nothing!  
Can't you just make the originals for everywhere?  Really!
 

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